Delete Your Account

This page applies to the Traders Guild app.

Delete from the app

Sign in, open Settings → Delete Account, review the warning, and complete the confirmation. This removes your account and starts deletion of the personal data associated with it.

Request deletion without the app

If you cannot access your account, email us from the address registered to it. Use the button below to create a pre-addressed request.

Request account deletion →

Include your registered email address and username. Do not send your password, verification codes, or biometric information.

Identity verification

To protect accounts from unauthorised deletion, we may ask you to confirm control of the registered email address or provide limited account details. We will never ask for your password.

What is deleted

We delete or anonymise account credentials, profile details, device and push-notification tokens, memberships, social connections, direct-message threads, authored messages, chart content, reactions, reports, notification records, and other personal data associated with your account. Content needed to preserve another user's conversation or a security record may be anonymised instead of retaining your identity.

Timing and limited retention

We aim to complete verified requests within 30 days. We may retain only the limited records necessary for security, fraud prevention, dispute resolution, or a legal obligation, and only for the applicable legal or operational retention period. Retained records remain protected and are deleted or anonymised when that period ends.